EAL compiles a quarterly report of all complaints received which is then reviewed by EANAB.
Quarterly reports and EANAB Notes on the reports can be searched and downloaded.
Making Complaints
Noise Complaints can be made by:
- Filling in the form within the Live Tracker tool ONLINE FORM
- Email: [email protected]
- Write to: Noise enquiries, Communications Team, Edinburgh Airport, Terminal Building, Edinburgh EH12 9DN
- Phone the free dedicated Noise Inquiry line: 0800 731 3397 available 24×7.
Answers to FAQs can also be found on the Noise Lab website
Relevant documents
FAQs
Frequently asked questions on Noise Complaints
Yes, noise complaints are taken seriously by Edinburgh Airport. They are recorded, analysed, and used to inform noise management strategies. The airport works with airlines and air traffic control to minimise noise impacts, and may implement noise abatement procedures or other measures based on community feedback.
Quarterly Reports are produced by the Airport which are available to view. Noise Reports
You can make a complaint directly to Edinburgh Airport
Web: on the Noise Lab please follow the instructions provided under “enquiries” or alternatively:
Contact us on our dedicated free noise enquiry line: 0800 731 3397 or Email: [email protected]
All callers will be asked to leave their name and contact information, along with details of the date and time of any disturbance. All calls are recorded, and enquiries investigated and if requested we aim to respond within eight days.
Names, email addresses and postal addresses given will not be made public or used for any purpose other than registering enquiry details, and to allow direct response to the enquirer.
Edinburgh Airport advises that every enquiry received is logged and investigated, and each is responded to if requested. To investigate noise enquiries, they use a Noise and Track system which combines data from our radar feed, operations data feed and noise monitoring stations to provide up to date and accurate information. All this information feeds in to a ‘Noise and Track System’, on this NTK system members of the public can also investigate the flight track and noise levels of specific aircraft themselves, or they can lodge an enquiry which will be investigated and will receive a reply within eight days, if the enquiry requires further investigation you will be informed when a full reply will be received.
Edinburgh Airport is a 24-hour operational airport. There are no legal restrictions on night flying at Edinburgh Airport. Nighttime is regarded as the period between 23:30 and 06:00.
Air Traffic Control is in constant contact with all aircraft, and they define their route and heights. The Standard Instrument Departure (SID) routes in use at this time are not precision routes and as such there is wide dispersal in the routes that aircraft will fly. The current ground based technology directs aircraft to ‘waypoints’ along the route. Noise Preferential Routes were introduced on the SID routes by the airport to minimise disturbance on local communities. The Noise Preferential Routes end at 3,000ft (4,000ft on the GRICE SID from Runway 24). The current SIDs extend 1.5km from the centre line of the route.
If you feel an aircraft is flying where it shouldn’t be then you can view the track of the aircraft following the link supplied below, if you would like further information on a specific aircraft please follow the link below, enter the time and date and click on the aircraft in question, you can then follow the instructions to make an enquiry if you would like to do so.
